Idea ID: 2790637

Bulk change actions on Incidents

MigrationDeletedUser MigrationDeletedUser
Status : Already Offered
There should be a way to bulk edit incidents (and service requests) for changing fields such as customer, type, technician, status. For instance, we have a need to take all of one technician's tickets and assign them to another technician. Right now this will take an hour when I should be able to select all that I want to reassign, choose Bulk Edit and change the Technician drop-down to the new tech. It would also be nice to be able to bulk Cancel or Close tickets which are generated by Out of Office replies to Support notifications we send out.
Parents
  •  

    This can be achieved in ZSD v8.3.x 

    • Expose those tickets in a list with the filter, check all but one, and mass close with the close button at the top.
    • ITIL License has problem management - if configured you can close the Problem which will close all the related tickets.

    Paul Pedron

    Micro Focus Product Manager

Comment
  •  

    This can be achieved in ZSD v8.3.x 

    • Expose those tickets in a list with the filter, check all but one, and mass close with the close button at the top.
    • ITIL License has problem management - if configured you can close the Problem which will close all the related tickets.

    Paul Pedron

    Micro Focus Product Manager

Children
No Data

Resources

Support
Documentation
Training
CyberRes Academy
Partner Portal
Contact us
Compliance
Help
Company
Privacy Policy
Terms of Use
Accessibility
Anti-Slavery Statement
Support
How To Buy
Careers
Investor Relations
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.