Application Delivery Management
Application Modernization & Connectivity
IT Operations Management
v8.4 will have the ability to "cleanup" attachments of deleted tickets.
Over time, the attachments on support requests cumulatively use additional disk space. Deleting these files directly from the terminal would leave blank database pointers, and deleting the attachments one by one is impractical if they have been accumulating over a number of years. If there were a way to bulk delete attachments from the disk based on time frame, it would provide additional ease of use for managing existing drive space as opposed to adding additional space at the expense of resources and unexpected downtime.