Version Currency

Keeping current matters! Upgrading to OpenText ZENworks Service Desk (ZSD) 23.3 will provide you with all the latest enhancements, new features, and improved integration capabilities, along with the highest level of security in place.

More intuitive than ever, the new ZENworks Service Desk v23.3 comes with many advantages. We pulled out these top highlights:

- Two Form Factor Authentication for Technicians managing tickets with NetIQ AAF Limited.

- CMDB AMIE Snapshot modernization for consistency and ease of use.

- Combined Quick Call Filter View displaying all types of Quick Calls in one simplified view. 

- Configure customer reminder email settings for tickets waiting for a customer response.

- Reopen a closed request in case the issue has reoccurred or is not completed.

- Profile Enhancements to allowing time zone and date/time settings in profiles.

- Complete search for email addresses including email alias addresses.

We’ve carefully selected all resources to help you start planning your Service Desk upgrade today! Explore our resources page or contact us for more information.

Support

Master your upgrade with the right Support.

Maybe you’re handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access ZENworks Service Desk documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Premium Support plan enhances your OpenText Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning. For example, redeem your Flexible Credits at any time and book our Upgrade Assistance package. We’ll jointly review your upgrade plan and offer recommendations for improvement, educate you on best practices and help you avoid common problems, to ensure your upgrade proceeds as smoothly as possible. And then we’ll be available on-call during the upgrade to offer assistance in the event any problems arise.

Contact us today, we’ll review your situation, then suggest one of our Flexible Credits core packages or build a customed offering, utilizing your available Flexible Credits.

Partner Up to Handle Upgrades

We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but also allows you to evaluate your long-term strategy for operating the solution either on-premises or cloud.

OpenText Partners are a great resource with comprehensive offerings for ZENworks upgrades, they are all certified with extensive skills and many years of proven experience. Contact your current partner if you are looking for ZENworks upgrade assistance or find here a partner that we have pre-selected for you.