Please be advised that effective *September 1, 2014*, support will be withdrawn for *NetIQ Aegis 2.1* and *Aegis 2.2*. You may continue to use these product versions after the support withdrawal date; however they will be in “Withdrawn” status under our Product Lifecycle and you will no longer receive hotfixes, updates or support from NetIQ Technical Support for these product versions.
In order to improve and better support our customers, we recommend that all NetIQ Aegis 2.x customers upgrade to the most appropriate NetIQ Aegis release as soon as possible.
This Product Announcement applies to the NetIQ Product Schedule. There are no changes to part numbers or pricing with this announcement.
HOW DO I UPGRADE TO THE NEW VERSION?
Aegis 2.1 --> Aegis 3.0*
Aegis 2.2 or above --> Aegis 3.1
* Aegis 2.1 to Aegis 3.0 is a supported upgrade. Customers on Aegis 2.1 wishing to move to Aegis 3.1 will have to upgrade first to Aegis 3.0 and then to Aegis 3.1.
(Note: Aegis 3.1 is currently scheduled to be released near the beginning of October, 2013.)
If you are current on your maintenance agreements and would like to upgrade to the current version of NetIQ Aegis, please click on the link below. Instructions on how to upgrade can be found in the release notes located in the product documentation folder.
Please contact NetIQ Technical Support for assistance with the upgrade process.
If you need to verify your maintenance status, please contact your NetIQ Account Manager.
WHAT LEVEL OF SUPPORT CAN I EXPECT TO RECEIVE FROM NETIQ BETWEEN NOW AND THE SUPPORT WITHDRAWAL DATE OF SEPTEMBER 1, 2014?
· Following the end of the time period set forth in this notice, NetIQ will no longer provide updates, upgrades, hotfixes or accept support requests for the products identified in this notice. Associated Knowledge Base articles will remain available for a period beyond this withdrawal date.
Please contact your NetIQ account manager or NetIQ Technical Support if you have any questions about this advisory. A list of how to contact NetIQ is available online atwww.netiq.com/.../contactus.asp.
Additional NetIQ Technical Support details include:
· Global Technical Support phone numbers: www.netiq.com/Support/contactinfo.asp
The one section about what happens between now and the end of support may be confusing to some. Until the withdrawal date of Sept 1, 2014-- all support benefits for Aegis 2.1 and 2.2 are in place for those who have paid for them. *After September 1, 2014*-- NetIQ will no longer provide updates, upgrades and hot fixes for Aegis 2.1 or 2.2. Support requests on these products will also not be accepted after September 1, 2014-- only Knowledge Base articles will be available for a limited time.