You may not be aware but NetIQ's AppManager has been upgraded with a bunch of new features. The upgrade may not be obvious to the public, this was done a bit differently, it is not a dot upgrade (ie; 8.x to 9.x, 9.1 to 9.2), it is by activating the new features (even for older installs of AppManager).
With AppManager today, nearly all of you are using it to monitor the health of your servers, from CPU, Network and Memory, to specific processes running on the server. You are able to monitor deeply with an agent or even remotely without an agent. You can create custom monitoring for home grown applications, perform synthetic transactions to test throughput and responsiveness and a slew of other things.
Typically when you purchase AppManager, you turn on different features like those listed above to improve the monitoring coverage or to monitor more things. Based on this announcement, you are now able to turn on the new feature to do even more!
An interactive dashboard for Level 1, 2 and 3 operators, Application owners, Executives and/or customers. The Dashboard is highly customizable and secure. You are able to control the types of data, the depth of data and which users are able to perform actions such as Closing an alarm.
Service Level Management is now a few clicks to set up. You can set up Service Level Objectives (IE: must be up Monday through Friday, 8:00am to 5:00pm, excluding maintenance windows, 95% of the time within a 30 day window). The SLA can be set up on individual devices and/or higher level conceptual things such as My Stock Portfolio website, Purchasing System, CRM, etc.
Integrate and correlate data from tons of different sources such as other monitoring tools, help desk, change management, CMS/CMDB as well as business metrics such as inventory volumes, budget/forecasts even environmental metrics such as temperature sensors, door prop sensors, etc. A single console with correlation of all your IT and business tools.
Easily build and maintain higher levels of views. You are probably grouping alarms/alerts/servers based on database related, email related, etc. You can now put higher levels on it such as locations, room, rack, organization, Service/Application, Customer based, etc.
Put controls in place to reduce the noise such as a single critical alarm causing everything to turn red when it is a single server in a cluster having a problem.
Turn on the State Propagation rules to turn a view such as CRM yellow when a percentage of the cluster is down instead of making it red/critical when a single instance of ten is down.
Automation built once for ALL your tools. If you would like emails to be sent to server, application, database, network, SAN, etc owners when something bad happens, you typically would have to build the email automation in multiple tools, build it once and use it across all the tools.
History of up/down and alarms based on the Service (EMail, CRM, etc).
Workflow to enforce process, notifications and automated actions.
True Root Cause to reduce downtime (MTTR), ie: CRM and Purchasing are down because the disk is full in dbServer1.mycompany.com
Understanding impact within the Change Control process. If I upgrade the OS for server5.mycompany.com, it may impact the Customer Website and the Timesheet Website.
There are a number of other features and if any of this is of interest to you, please reach out to your representative at NetIQ. If you do not have a representative, send me an EMail, I'll help you figure it out.