Hello, good morning, I have encounter the following problem.... I would be very kind if you could help me if you have some experience with this: Scenario We are using ConnectIT to craft mails that are then sent to SMAX to be processed via OPB mail integration. Mails that come to SMAX with both "space character" and "letters with accent" in the subject are bad processed. For example: A mail with subject "cón acento" is processed with a ticket name of " 36791 : =?ISO-8859-1?Q?c=F3n acento?=" Now, to provide the most information possible, here are more info related to the scenario and the tests I made: Mail clients read the mail sent by connectit correctly. This is, "cón acento" mail is displayed correctly in thunderbird, when SMAX take it, it is processed wrong --> this point to SMAX as the point of failure Sending from a mail client a mail to the smax direcction with "cón acento" subject is processed right. Conclusion: bypassing connetit resolve the problem ---> this point to connectit and the point of failure Simplifing the craftting of the mail in connect it to just writting "cón acento" by hand does not make the problem disappear. Conclusion: the error is not in the "crafting" Changing the mail sender component of connect It to other encoding for example UTF8 make change the results of the error to =?UTF-8?Q?c=C3=B3n acento?= It seems either connectIT or SMAX (or both) are not completly correct in the treatement of mails. May you have any insight on this please? Thank you

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Bad character interpretation in mail integration

Carlos Ferrer over 1 year ago

Hello, good morning,

I have encounter the following problem.... I would be very kind if you could help me if you have some experience with this:

Scenario

We are using ConnectIT to craft mails that are then sent to SMAX to be processed via OPB mail integration.
Mails that come to SMAX with both "space character" and "letters with accent" in the subject are bad processed. For example:

A mail with subject "cón acento" is processed with a ticket name of "36791:=?ISO-8859-1?Q?c=F3n acento?="

Now, to provide the most information possible, here are more info related to the scenario and the tests I made:

Mail clients read the mail sent by connectit correctly. This is, "cón acento" mail is displayed correctly in thunderbird, when SMAX take it, it is processed wrong --> this point to SMAX as the point of failure
Sending from a mail client a mail to the smax direcction with "cón acento" subject is processed right. Conclusion: bypassing connetit resolve the problem ---> this point to connectit and the point of failure
Simplifing the craftting of the mail in connect it to just writting "cón acento" by hand does not make the problem disappear. Conclusion: the error is not in the "crafting"
Changing the mail sender component of connect It to other encoding for example UTF8 make change the results of the error to =?UTF-8?Q?c=C3=B3n acento?=

It seems either connectIT or SMAX (or both) are not completly correct in the treatement of mails.

May you have any insight on this please?