Wikis - Page

Knowledge Doc: "Unsupported or unrecognized SSL message" after upgrade to Connect-IT 9.91 when trying to create a new connector in Connect IT Scenario Builder.

0 Likes

On test connection Connect-IT gives error "Unsupported or unrecognized SSL message" in Service Manager Connector.

Environment

Connect-IT 9.91.
Service Manager connector.


Situation

After the upgrade to CIT 9.91, now when creating new connection in SM connector and clicking on "Test Connection" the message "Unsupported or unrecognized SSL message" pops up, even though there is no SSL connection used between SM and CIT.

Cause

Due to a new OpenText security policy - the option for SSL is selected/enabled by default. 
Which was not the case in previous CIT versions.

For resolution, refer to the complete knowledge article

Labels:

Support Tips/Knowledge Docs
Comment List
Related
Recommended