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[ITOM Inform] Generative AI Virtual Agents Are Coming, Plus 3 Ways to Cut Complexity

by   in IT Operations Cloud

The world of ITOps is always changing. Innovations abound, and we love sharing them here. So get ready, because our ITSM solution (aka SMAX) is prepping now for Large Language Model-supported virtual agents. These game-changing agents—fired up with security, access control, and enterprise knowledge—promise to deliver the ultimate in personalized user support. Then there’s FinOps, discovery, and rapid observability, three pragmatic ITOps approaches that will help you break down the IT complexity wall. Speaking of FinOps, I can’t help mentioning that OpenText is an enthusiastic sponsor of FinOps X 2023—the FinOps event of the year hosted by the FinOps Foundation. Full cloud ahead!

Happy innovating,

Travis Greene
Director of ITOM Product Marketing

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