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SMAX certified on ITIL4

by   in IT Operations Cloud

Micro Focus announced that SMAXour ITSM solution, just received its first ITIL4 certification, and I wanted to take this opportunity to share a bit of information related to this news. 

SMAX has been certified on ITIL v3 for many years as can be seen on the ITIL v3 register, and we are now happy to expand to the more current and relevant ITIL4 standard. You can find the official list of ITIL4-certified products on the PinkVERIFY register.

One question I frequently get is “what is the difference between ITIL v3 and ITIL4?”. You can find a lot of information on this topic, starting with the official Axelos ITIL4 site. In a nutshell, ITIL4 expands ITIL v3 to link the service management practices (the new name of former ITIL processes) to DevOps, Agile, and governance practices.

Most ITIL4 service management practices are minor evolutions of ITIL v3 equivalent processes, however, it is worth noting a few differences that reflect the evolution of ITIL towards governance, DevOps, and Agile:

  • The IT Asset Management practice of ITIL4 is more mature than the Asset Management process of ITIL v3. This is very much in line with the fact that all mature ITSM platforms nowadays include an ITAM component. This is obviously the case with SMAX and AMX, the native ITAM module on the ITSM SMAX platform.
  • Change Management has been renamed to Change Enablement, reflecting the increased adoption of DevOps where organizations increasingly focus the explicitly controlled change management activity on the very visible ones, while still ensuring full traceability and all the other ones.
  • Release & Deployment (the v3 flavor) has now been split into two ITIL4 practices: Release Management and Deployment Management, reflecting the common fact that deployment of a single release can occur multiple times and therefore separating the two processes is a more sensible implementation.

Of course, ITIL4 certification is by no means a guarantee that a platform will suit a customer’s needs, as there are many other factors worth considering in an ITSM solution, as many evolutions of the IT landscape are shaping the needs for an ITSM solution. I would recommend reading this article about the top ITSM trends in the market.

Are you using ITIL4 to procure your ITSM solution? Let us know your thoughts.

Jacques Conand

Sr Product Management Director – Enterprise Service Management
Micro Focus

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Service Management Automation