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Technical Overview of OpenText OpScope

by   in IT Operations Cloud

Introduction

OpenTextTM OpScope is a SaaS-based solution that delivers a unified application and service status view for your cloud and on-premises infrastructure. It provides essential and advanced cloud monitoring, discovery of services, collection of metrics, out-of-the-box thresholds that generate events, and a set of out-of-the-box performance dashboards, reports, and subject-matter-expert troubleshooting workflows. OpScope also provides agentless monitoring of your on-premises resources (such as infrastructure, databases, middleware, networks, etc.) through OpenText SiteScope, proactive Web Application URL and REST endpoint monitoring, and end-user experience with WebScript synthetic monitoring. Incident creation for web applications and infrastructure is possible via the integration with Service Management Automation X (SMAX).

In addition, our OpScope solution provides application observability using OpenTelemetry (OTel) instrumentation and collection to trace your cloud native applications and provide guided workflows to troubleshoot the root cause of an application problem.

Note that application observability is currently available as a Technology Preview. Contact your OpenText sales representative if you’d like to participate in the Technology Preview.

Last but not least, OpScope offers powerful analytic features, data visualization and machine learning (ML) capabilities. Dashboards and reports make it easy to gain insights from data to detect issues earlier and speed up troubleshooting.

Here’s a summary of OpScope benefits:

  • Discovery and monitoring of the following:
    • Cloud resources using Hyperscale Observability (supported platforms include Amazon Web Services (AWS), Microsoft Azure and Google Cloud).
    • Kubernetes and VMware infrastructure using Hyperscale Observability.
    • Off-cloud infrastructure using SiteScope (Agentless Monitoring).
  • Proactive application health understanding via probing (SiteScope URL monitoring) and end user experience monitoring (SiteScope WebScript synthetic monitoring).
  • Analytic capabilities (licensed separately):
    • ML-based problem detection using Operations Bridge Analytics
    • Automatic Event Correlation (AEC)
    • Multivariate anomaly detection (MVAD) on the cloud data
  • Unified Application and Service Status UI page (both cloud and off-cloud) providing you with:
    • Automatic application-to-infrastructure linkage.
    • At-a-glance view that shows you the cloud infrastructure status and the SiteScope monitor status of your application and related events.
    • Fast RCA with Event Summary pages that provide key metrics with the possibility of further drilldown into anomaly details (MVAD) or application observability based on OTel.
    • Powerful Flex Dashboards and reports with SQL-free data exploration to accelerate troubleshooting.
    • Guided workflows to help you get to the root cause of the problem
  • Closed loop incident management with SMAX.
  • Application observability for cloud-native applications based on OTel (licensed separately).
  • OpScope is SaaS-based, which brings the ability to quickly set up and start monitoring your environment as required for Site Reliability Engineering (SRE) and cloud operations teams.

Note: MVAD allows you to determine anomalies by analyzing more than one metric simultaneously based on ML mechanisms. MVAD works out of the box for all CIs of the supported CI types.

The figure below is a graphical summary of the OpScope setup and capabilities:

Figure 1. Overview of OpScope

Technical details

You can access OpScope using a supported web browser and the URL provided by OpenText. You can configure and monitor your cloud deployments directly from the OpScope UI. As an administrator, you gain access to certain administration pages and the command-line tools, where you’ll be able to configure OpScope capabilities and integrate data sources into OpScope. Our OpScope Operations team will create the necessary roles, groups and users for you to access OpScope.

As an administrator, you can also configure SiteScope monitors and perform SiteScope administration tasks. Certain administrative tasks will require opening a ticket with the OpScope Operations team.

OpenText monitors the availability of OpScope components deployed in SaaS 24x7. We use a centralized notification system to deliver proactive communications about application changes, outages and scheduled maintenance.

As part of the OpScope offering, we also include a Service Health portal which allows you to see:

  • Current availability of the OpScope environment.
  • Details of any upcoming planned maintenance.
  • Outage reports for any incidents that have been identified by our support teams.
  • Historical Service Level Objective (SLO) data.

As already described above, OpScope enables unified monitoring of your cloud (AWS, Azure, Google Cloud Platform and Kubernetes) and your on-premises data. To configure monitoring for on-premises infrastructure and applications, install SiteScope and integrate it with OpScope. To install SiteScope, see SiteScope Installation Overview. To integrate SiteScope with your OpScope instance, see Integrate OpsB-SaaS with SiteScope (integrating SiteScope is the same for Operations Bridge and OpScope). For general information on SiteScope, refer to the SiteScope documentation.

Afterwards, you need to configure cloud monitors using the Hyperscale Observability capability. For a list of supported cloud services and SiteScope monitors, see Supported services and event types for OpScope. Configuration procedures are described in Cloud and on-premises monitoring with OpScope.

After all necessary prerequisites are fulfilled, you see a unified view of your cloud and on-premises applications in the Application & Service Status UI page:

Figure 2. OpScope: Application & Service Status page

From this page, you can drill down into more specific OpScope UIs and discover how they help you realize the full potential of OpScope for efficient cloud and application troubleshooting.

We hope this blog post provided you with some useful insights into our new OpScope offering and helped you answer the questions you may have had. The next article will walk you through OpScope UI workflows and show you how these guide you in troubleshooting and finding the root cause of a problem. Stay tuned!

We have also covered OpScope in our Operations Bridge Release Readiness Webinar. Have a look at our recording to see a short demo on how to use OpScope. The slides and the recording are available on our Community page here.

We encourage you to try out our new features and enhancements! For further information on our offerings, visit the OpenText OpScope product page, explore our documentation resources and check out our blogs.

If you have feedback or suggestions, don’t hesitate to comment on this article below.


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