1 min read time

What’s the role of humans when ITSM adopts disruptive technologies like GenAI?

by   in IT Operations Cloud

Regardless of your role in Service Management, the idea (and for some already, the reality) of adopting game-changing technologies like Generative AI can be truly exciting. Who wouldn’t want to reduce the load of common support requests that stop you from focusing on more strategic projects, remove the burden from overloaded agents, and make your users happy with quick and easy access to answers and support?! But have you wondered where that leaves the role of humans – are they at risk or is this an opportunity?

Join our upcoming webinar when ITSM experts Troy DuMoulin, VP Research & Development PINK Elephant and OpenText Snr Director of ITOM Product Marketing Travis Greene, discuss how disruptive technologies such as GenAI will impact and change the role of people in ITSM.

Join the ITSM experts.

March 14, 2024 8:00 am PDT | 4:00 pm CET

Register NOW

You’ll hear how these technologies are impacting:

  • The role of the ITSM practitioner—how it is going to change, how to successfully make the transition, and what your future role will look like.
  • Your business users—the benefits are clear but what limitations will users have to navigate and how do you ensure they embrace the new capabilities?
  • Customer interactions—organizations want to extend ITSM reach beyond the business. What impact will that have on ITSM, and how do you manage and measure the customer experience to ensure the business isn’t disrupted.

Save your seat, register now.


Service Management Automation
Parents Comment Children