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[ITOM Inform] How generative AI and FinOps shaped 2023—plus AIOps tips and network trends

by   in IT Operations Cloud

As the year draws to a close, we shine light on two trends that shaped ITOps in 2023 and will continue to do so in 2024: generative AI and FinOps. Learn how generative AI can transform ITSM Tier 1 support and how FinOps can help you optimize your cloud spending and reduce your environmental impact. Get year-end inspiration by reading about three tips for putting AIOps to work (real-world customer stories included). Discover how Zurich Airport achieved faster resolutions and cost predictability with OpenTextTm SMAX SaaS. And finally, sign up for our NOMVEMBER webinar series—your chance to hear about the latest trends and capabilities in network management today. Enjoy!

Happy innovating,

Travis Greene
Director of ITOM Product Marketing

Transform Tier 1 support with generative AI

OpenText SMAX offers a private generative AI chatbot for your service management needs. Now users can get the answers they need without tapping into support staff or compromising data privacy.

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Optimize your cloud costs and carbon with FinOps

Learn how our smart FinOps solution—OpenText Hybrid Cloud Management X—empowers ITOps to build a culture of shared cloud responsibility, pick the best savings plans, and shrink IT’s carbon footprint.

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Three tips for putting AIOps into action, with real-life customer stories

With applications sprawled across multiple environments, finding and fixing problems is a challenge. You need to monitor what you manage. Learn how to make the most of your AIOps with these three tips and real-world examples of how customers applied them.

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Scalable service management at Zurich Airport

With OpenText SMAX SaaS, Switzerland’s largest airport achieved higher user satisfaction, faster resolution times, and predictable costs. Plus, thanks to SaaS, the airport is always on the latest version and benefits from newly released features right away.

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Our OpenText Network Operations Management (NOM) webinar series—NOMVEMBER (see what we did here?) is designed to help you deliver the dependable, high-performing network of your dreams. Explore lessons learned, customer use cases, and top features you could be using now.

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You can view past ITOM Inform newsletters here. To sign up for the monthly email newsletter, go to OpenText Subscriptions and select IT Operations Management.  


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