Add ITOM Inform News to Your Summer Reading List

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Micro Focus ITOM Inform | August 2021
Welcome to the July ITOM Inform newsletter. We hope you’re able to take some meaningful time off this summer (at least in the northern hemisphere), but with time off can come some anxiety of what we miss. So, in this edition, we’ve collected the best of the ITOM news from the past month for you to enjoy when you get back to the “office”, wherever that may be. And don’t miss the one question at the end – it helps us tailor this content to what is most meaningful to you!
At Your Service, with SMAX SaaS
While most companies focus on digital transformation and need to deliver services for their customers and employees faster, they all still need to maintain stability and security. Running the business must remain smooth. Micro Focus SaaS meets that need. With Micro Focus SaaS, you have access to a wide array of enterprise software and the resources you need to help you deliver solutions to your business. One of the Micro Focus SaaS products is SMAX, a single, cloud-native solution for ITSM, enterprise service management (ESM), and IT asset management (ITAM).
You can help us keep our positive Industry Analysts’ ranking and improve the perception with Gartner by writing reviews about SMAX at Gartner Peer Insights.
SMAXTEMBER21—Your SMAX Challenge Festival Is Here
No code, no stress, all fun!
SMAXTEMBER—a month-long SMAXTRAVAGANZA of a festival—is here! Building on last year’s success and high demand for the SMAX App Challenge, we’re celebrating all things SMAX this September—with competitions, how-to webinars, live chats with product experts and more!
Here’s a quick preview of our agenda:
  • Opening keynote to guide you on your journey through SMAXTEMBER
  • How-to webinars including a special “SMAX App in 7” series
  • Technical deep dives to Extend Service Management
  • Daily live Q&A drop-ins with product experts
  1. Design & build a new SMAX Studio app
  2. Improve an existing SMAX Studio app
  3. Design and build catalog offerings
  • SMAX CHALLENGE awards show
Whether you’re new or a SMAXpert, SMAXTEMBER21 is here for you.
Did we mention the SMAXTEMBER Goat?

Save the date September 1—30, 2021
For further information, contact:
Operations Bridge Wins Research In Action's Recent Vendor Selection Matrix for AIOps!
Research In Action recently released their 2021 Vendor Selection Matrix: Artificial Intelligence Predictive Analytics (AIPA) report. According to Research In Action (RIA), AIPA is “a meta market description which includes AIOps and expands the use cases” to those found within Enterprise Service Management (ESM) and application development areas of the enterprise. Their Vendor Selection Matrix evaluated the top 20 global vendors within the AIOps/AIPA space, and when the dust settled, Operations Bridge emerged as the clear winner. Be sure to read the full report to learn how OpsBridge achieved a Recommendation Index of 98% from customers.
You can help us keep our positive Industry Analysts’ ranking and improve the perception with Gartner by writing reviews about Operations Bridge at Gartner Peer Insights.
You’re Monitoring Your Network for Change, Aren’t You?
By monitoring for change, we mean having the same team that’s currently monitoring for performance and availability, typically the operators in the NOC, watch for changes that could negatively impact the network.

CIO magazine covered the concept in the article, You’re not Monitoring for Change on your Network?

We wrote a blog post showing how Network Operations Management (NOM) implements monitoring for change.
You can help us keep our positive Industry Analysts’ ranking and improve the perception with Gartner by writing reviews about NOM at Gartner Peer Insights
Operations Orchestration Stands Up to the Most Demanding Use Cases—Disaster Recovery Is One of Them
Natural and human-induced events can bring your business to a halt. Are your people and processes ready to recover from disasters? Are you testing your recovery plan? And how do you get started? Operations Orchestration puts you on the right path to the best disaster recovery plan
Micro Focus Universe 2021 Replays Available
In March we held Micro Focus Universe. Based on the number of attendees and the ratings, it provided our users with the information they need to be successful.

If you missed any of the sessions or want to rewatch a session they are now available in a more convenient form. We now have three Lookbooks, one for each track ESM, AIOps, and Automation. Each Lookbook has the sessions from all three regional events.
We have one question for you
We have one multichoice question on Enterprise Service Management/IT Service Management and one on AIOps. Choose one or both based on your responsibilities.
Resources by Product
Thank you for your interest in Micro Focus. If you require help at any time, please contact us.
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