The year sped by. Micro Focus Robotic Process Automation (RPA) is already 1. Since the launch, we’ve talked with hundreds of customers, certified 300 partner consultants, released four product versions, and helped deploy Micro Focus RPA in industries like yours—from finance to telecom, IT, and payment services
Here we’ve compiled the top 10 RPA questions from customers, including these: Is Micro Focus RPA a single product? What should I automate? How can I get ROI on RPA? And how resilient is Micro Focus RPA?
- Is Micro Focus RPA a single product?
Yes. Micro Focus RPA is a single purpose-built RPA product. It shares the proven screen-automation technology used by UFT One and orchestration technology used by Operations Orchestration (OO). That means resilient robots can work across hundreds of applications—including SAP, terminal emulation, web, Windows, Java, and Oracle. And because it’s powered by an extensible orchestration engine, Micro Focus RPA offers multi-robot orchestration and application program interfaces (APIs) to connect with other technologies.
- Is RPA just for business process automation?
RPA is not just for lines of business—it’s also for IT. A recent global survey found that 21% of companies use RPA to automate IT processes. RPA robots mimic screen-based human actions and extend automation to interfaces that are difficult to automate. That’s why RPA is perfect for IT processes that require human intervention—for example, legacy system password resets, complex system restarts, and major incident coordination.
- What should I automate?
If a task checks every single one of these boxes—mundane, repetitive, error-prone, time-consuming, and standard- or rules-based—it’s probably a great fit for RPA. Activities typically include logging in and out of applications; cutting and pasting data; filling out forms; opening emails and attachments; moving files and folders; preparing and manipulating data; and merging data from multiple sources.
- How can I get ROI from RPA?
Choose a process that will deliver rapid ROI. The top lessons learned by practitioners suggest a roadmap to RPA success—pick the right processes to automate, understand them well, and start small before adding more automated processes.
Subject matter experts are the best people for identifying RPA opportunities because they spend so much time on manual operations every day. Here at Micro Focus, our financial analysts identified the routine time-consuming operations that were ripe for automation. Then, they collaborated with RPA developer consultants to map out the processes and put robots to work. This collaboration has paid off—our RPA processes are stable and maintenance is minimal.
- What are some examples of use cases that combine UI and API operations?
Micro Focus RPA automates entire business processes by combining screen and IT operation steps in a single workflow. Robots mimic screen-based human actions on difficult-to-automate applications; connectors—for example out-of-the-box APIs—integrate these applications with other technologies. Sending emails, triggering chat notifications, handling errors, updating service request tickets, and orchestrating the work of multiple robots are examples of how Micro Focus RPA uses IT operation steps in RPA workflows.
Watch these use case videos to see what Micro Focus RPA can do:
- Onboarding New Employees Video (2½ minutes)
- Creating Orders in Salesforce Video (3½ minutes)
- Updating Central Bank Rates Video (3½ minutes)
- Does Micro Focus RPA have ready-to-use bots?
We recently released RPA SAP Base Content and RPA SAP User Management Content to automate common SAP activities such as login, logout, create user, delete user, and set user-related information. Check the ITOM Marketplace for newly released RPA content, including ready-to-use-bots.
- How does Micro Focus RPA monitor the robots and track any mistakes they might make?
A central RPA dashboard allows you to run, schedule, and monitor RPA workflows and robots. You can see all robot actions in detailed logs, in real time. Thanks to powerful orchestration, you also have the flexibility to decide how to handle errors and determine robot actions. For example, you can receive a daily email of all robot exceptions.
You can also assign your robots to groups (like assigning human employees to teams) and authorize them to perform only designated tasks. Troubleshooting is easier as a result.
- I’ve heard average RPA bot deployments are small. Why?
According to a recent global RPA survey, early RPA success is high, but companies are taking a measured approach to adding robots. 57% of companies have 10 or fewer bots; 16% have between 11 and 20 bots. This measured approach may be due to scaling challenges. Companies say their top three challenges are:
- Integrating RPA with other technologies.
- Understanding RPA security risks.
- Addressing a shortage of RPA skills.
That’s why Micro Focus RPA includes these enterprise-ready features:
- Out-of-the-box programmatic interfaces (APIs) to integrate with other technologies.
- One intuitive visual interface to record screen actions and design RPA workflows.
- Real-time activity logs for enterprise security.
And if you’re an OO or UFT One customer, you can put your existing skills to work. You’re already up-to-speed—so you can get ahead of the RPA skills shortage.
- Can you tell me more about the Micro Focus RPA self-service portal?
The friendly Micro Focus RPA self-service portal makes it easy for users—for example, financial analysts, IT admins, HR specialists, and contact center representatives—to run RPA processes securely. Robots sit securely in the data center as users select RPA scenarios and trigger them from the portal. The portal is customizable—for example, you can organize processes by business function or role.
The self-service portal is highly secure. It exposes only those inputs (required by the process) and outputs that are relevant to users—so you can run RPA on demand with confidence.
- UI changes make ongoing maintenance challenging. How resilient is Micro Focus RPA?
Just as humans can recognize objects on a screen—for example, a link, a table, or an image—so do Micro Focus RPA robots, who identify objects based on their attributes. If an object moves or changes in color or size, the robots automatically adapt. Minor application changes won’t break existing RPA activities.
When there are dramatic UI changes, such as the addition of new screen objects, you may need to edit existing RPA activities (recordings). In those instances, the new activity designer in Micro Focus RPA 2020.08 makes it easy to edit and extend activities without having to re-record them.
Micro Focus RPA 2020.08, our fourth and latest release, is now available.
There’s no better way to understand the power of Micro Focus RPA than to experience it for yourself. Give Micro Focus RPA a try. Download the RPA Trial and create an end-to-end RPA environment. If you prefer to meet with Micro Focus RPA experts, sign up for a live demo.
Have technical questions about Robotic Process Automation? Visit the Robotic Process Automation User Discussion Forum.
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