IDC Highlights Recommendations for Digital Transformation

by in IT Operations Management

MichaelProcopio_0-1586574137402.pngIDC recently released a white paper, Enabling End-to-End Digital Transformation with Micro Focus. The paper recommends that businesses "evaluate and adopt an approach that coordinates four key pillars of Digital Transformation (DX): Enterprise DevOps; Hybrid IT Management; Security, Risk, and Governance; and Predictive Analytics."

In this post, I'll focus on Hybrid IT Management (HITM). Hybrid IT  is the situation that enterprises are in today, characterized by a combination of both on-premises and cloud-based resources. Hybrid IT includes any mix of SaaS, IaaS, PaaS, Private Cloud, and traditional computing. Applications can be built entirely on any of the listed platforms or have some parts on one and other components on one or more different platforms.  

The Complexity of Hybrid IT

Amazon Web Services launched in 2006 and Microsoft Azure in 2010. Before that time, IT operations were more straightforward. Most organizations had direct control over all their IT resources, either in-house or at a colocation site. Having complete control equates to complete visibility and less complicated management.

With the introduction of cloud computing, applications ran on servers, networks, and storage managed by someone else in a place you can't visit, so you have little visibility into those components or how they are connected. Finding problems became much more difficult. Add to that applications split between multiple clouds and on-premises systems, and the management complexity grows exponentially.

Hybrid IT increases the difficulty for IT to identify and resolve problems fast. Conversely, user expectations on performance and availability have increased substantially. Thus, issues become more imperative to solve quickly, so you don't lose revenue or reputation.

Hybrid IT Management

Hybrid IT Management (HITM) enables IT leaders to reduce complexity while supporting services delivered on-premises and from multiple cloud providers.

In our view, HITM has four main components Service Management, Service Assurance, Service Fulfillment, and Service Governance. We believe all of these areas benefit from AI for IT operations (AIOps) and automation.

Learn more about Hybrid IT Management from our brochure Hybrid IT Management: Simplify your IT transformation



IT4IT inspired the structure and nomenclature in Figure 1. Let's review the four primary IT Ops functional areas: Service Management, Fulfillment, Assurance, and Governance. I'll start with a definition then describe what we offer.

Service Management

Service Management provides catalog and onboarding services, request management for service consumption, process and policy management, requests for support services, change management requests and tracking, knowledgebase, and incident management.

We offer a single, combined solution for ESM, ITSM, and IT Asset Management (ITAM). It offers a self-service portal that provides a single place to go for requests, automated workflows and resolutions and change management. Our entirely codeless configuration means configuration and upgrades are easier. Automated discovery plus built-in analytics provides prescriptive advice to improve the success of changes and minimize unplanned downtime. For more, see Service Management Automation X (SMAX) and Configuration Management System (CMS).

Service Fulfillment

Service Fulfillment encompasses service catalog and onboarding, environment design, environment provisioning, managing the service lifecycle, cost governance, and request management for service consumption.

Our service fulfillment solution handles self-service provisioning, brokering, workload migration, and design and provisioning services across multi-cloud and data center environments. IT teams can design and deliver services composed of any resource—from traditional IT to container and cloud-native technologies—and employ cloud strategies that are independent of tool or vendor. They can also migrate workloads automatically, even mainframe workloads, to the cloud. Learn more about Hybrid Cloud Management and Data Center Automation.

Service Assurance

Service Assurance covers monitoring; event consolidation; incident, performance and availability management; remediation; predictive analytics, and root cause analysis.

Our solution gives a service-driven, business-focused view of services health and performance across multiple clouds, traditional applications, and networks. It provides visibility of their hybrid estate, remediates problems using automated AIOps, and provides insights related to customer experience. We collect operational IT data into a single data lake to provide faster fixes, valuable insights, and lower costs. Read more detail about Operations Bridge and Network Operations Management (NOM).

Service Governance

Service Governance primary areas are cost governance, compliance scanning, and patch management, compliance policy and risk assessment, along with backup and restore.

Our solution provides a proactive and consistent approach to backups, configurations, patching, and cost governance across heterogeneous servers, databases, middleware, networks, and cloud services. Our approach gives IT teams tools to assert governance control over hybrid environments and support digital business success. For more, see Data Center Automation, Network Operations Management, and Data Protector.

As I mentioned, we weave analytics, in the form of AIOps, and automation into all our solutions. For more on IT Operations Management analytics, see The State of Analytics in IT Operations. For IT process automation (ITPA), see Operations Orchestration supplying 8000 ready-made flows. Our Robotic Process Automation automates mundane human tasks with resilient robots.

How is your digital transformation progressing? Let us know in the comments.


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