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Thinking Beyond IT Service Management (ITSM) – Are You?

by   in IT Operations Management

Today we can see that digital-only work - from anywhere - can create new value, but it requires a shift away from IT and project-centric thinking. As citizens and consumers, we visit doctors or buy homes online, and as employees, we expect the same service-centric reality. As employees we demand a consumer-grade user experience and fast, if not instant, fulfillment of our requests no matter what area of our business i.e., not IT-specific activities they relate to.

As those responsible for delivering better service experiences to your organization – can you confidently say you are meeting your employee's demands? Are you thinking beyond IT when it comes to service delivery and support capabilities?

If not, you need to think about the standardization of and a unified method to service delivery and the automation of digital workflows across both your IT and business functions. With this approach – called Enterprise Service Management – the latest technologies like AI, machine learning, codeless configuration and robotic process automation are unprecedented opportunities to pave your way for a painless software experience.

We are hosting a webinar to discuss how you can create better workplaces for everyone and how Micro Focus Enterprise Service Management solutions can assist you on your journey.

I hope you can join us where you will learn how ESM makes it possible to:

  • Deliver superior and consistent employee experiences.
  • Extend your IT service desk reach.
  • Collaborate without effort.



Title:                        Thinking Beyond IT Service Management (ITSM)

Date:                       16 December 2021

Time:                       8:00 a.m. PST | 5:00 p.m. CET

Presenters:           Vesna Soraic, Head of Product Marketing, Micro Focus
Michael Pott, Senior Product Marketing Manager, Micro Focus

Length:                   45 minutes

Can't make it to the live session? Register now, and we'll send you a link to view the recording at your convenience.



Robotic Process Automation
Service Management Automation