WEBINAR: Are ITSM and Enterprise Service Management one and the same?

by in IT Operations Management

webinar_are itsm and esm the same.jpgJoin Our Webinar

June 18, 2020 | 8:00 a.m. PDT

 Services, applications, and processes are more connected than ever through digital transformation. IT teams have mastered the delivery and management of services and now other enterprise functions (such as HR, finance, legal, and marketing) are ready for a services automation revolution, too. Yet, business innovation and operational excellence compete for the same resources in their quest to continuously improve the employee and customer experience—all in the midst of a growing skills gap. Your ability to automate IT services qualifies your team to offer and manage digital services for your business teams.

Join Eveline Oehrlich, VP and Research Director at Research In Action and Michael Pott, Product Marketing Manager at Micro Focus for a one-hour session to explore the convergence of IT, Enterprise, and Operational Service Management—touching on the human, process, and technology requirements for such a digital service transformation journey.

Learn how to go about managing any service efficiently and effectively, and get ready for “intelligent service automation and intelligent services” through tactical and strategic steps to your service management convergence.



Are ITSM and Enterprise Service Management one and the same?


June 18, 2020


8:00 a.m. PDT


Eveline Oehrlich, VP and Research Director, Research In Action
Michael Pott, Product Marketing Manager, Micro Focus


60 minutes


Can’t make it to the live session? Register now and we’ll send you a link to view the recording at your convenience.

What is Enterprise Service Management?

What is ITSM? 


Service Management Automation