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Not able to deploy HPSA in to the windows 2008 machine

Not able to deploy HPSA in to the windows 2008 machine ends with below error.

inflating: C:\windows\TEMP\~4824-1.WRK/install_tool/_hashlib.pyd 

  inflating: C:\windows\TEMP\~4824-1.WRK/install_tool/_socket.pyd 

  inflating: C:\windows\TEMP\~4824-1.WRK/install_tool/_ssl.pyd 

[ERROR] RunCommand() - Popen failed : 'install_tool_x64.exe --zap --loglevel=trace' : Error : (5) : 'Access is denied.

'.

[ERROR] zap_agent: FAIL

[ERROR] RunCommand() - Popen failed : 'install_tool_x64.exe --unpack="C:\windows\TEMP\~4824-1.WRK\opsware-agent.exe","C:\Program Files\Opsware\agent" --install="C:\Program Files\Opsware\agent","C:\windows\TEMP\~4824-1.WRK" --loglevel=trace' : Error : (5) : 'Access is denied.

'.

[ERROR] Opsware agent installation failed.

 

Can some one help me 

  • How are you deploying this agent: ADT or logged into the server?

     

    Either way: are you using an account with necessary privileges?

    --Chris

  • Hi Team,

    I am getting the below error.

    [WARN] Running install_tool_x64.exe --zap to terminate running agent processes.

    [ERROR] RunCommand() - Popen failed : 'install_tool_x64.exe --zap --loglevel=trace' : Error : (5) : 'Access is denied.
    '.

    [ERROR] zap_agent: FAIL

    [INFO] Removing non-legacy agent files.

    [INFO] Installing Opsware agent into 'C:\Program Files\Opsware\agent'.

    [INFO] Agent unpack deferred to InstallN() for atomic delivery.

    [ERROR] RunCommand() - Popen failed : 'install_tool_x64.exe --unpack="C:\Temps\1\~11836-1.WRK\opsware-agent.exe","C:\Program Files\Opsware\agent" --install="C:\Program Files\Opsware\agent","C:\Temps\1\~11836-1.WRK" --loglevel=trace' : Error : (5) : 'Access is denied.
    '.

    [ERROR] Opsware agent installation failed.

    We are installing through the server

  • what is the solution for this issue. Can someone help here.