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Customer Stories: Air France-KLM

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Who is Air France-KLM?

Air France-KLM is a major global air transport player. Its main businesses are passenger transportation, cargo transportation, and aeronautical maintenance. It reaches over 300 destinations, transporting more than 100 million passengers a year.

Requirement to Deliver Services Faster and at Reduced Costs

IT Operations is a huge organization within Air France-KLM. It employs over 3,000 people and is responsible for 8,000 UNIX/Linux servers running over 2,000 applications from three datacenter locations. The IT organization serves 90,000 internal users. The travel industry has been hit hard by COVID-19. In these COVID and post-COVID times, IT costs are continually scrutinized, as Christine Nespoulous, Automation and Cloud Manager for Air France-KLM explains: “More than ever, our objective is to deliver services faster and at a reduced cost. Improving automation is the best way of achieving this. It reduces manual effort and human errors, while improving service quality.”

Air France-KLM has a long history with Micro Focus. In 2011 it implemented Micro Focus Operations Orchestration (OO) to automate end-to-end processes, adding Micro Focus Cloud Service Automation (CSA) to create a single management point.

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