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(CSA) Support Tip: Email is blank

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Emails of some subscribers are blank on the subscriptions. In the meanwhile it is observed that LDAP ROSTER table in the IDM database has not been updated for a while.

The following message is found in the IDM log:
ERROR com.hp.ccue.identity.ldap.LdapOuGroupMembershipCalculator  - Unable to find group

Please open a support ticket asking for hotfix “Blank emails in the subscriptions of some users and LDAP HISTORY ROSTER IDM DB Table not updated automatically”.

https://rdapps.swinfra.net/hotfix/#/hotfix/27037

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