HCM Version Currency

Protect your cloud management investment. Explore your upgrade options for CSA & HCM! 

Keeping your software current is a competitive necessity, which is why we’re writing to you. Our committed support for two cloud management solutions is ending soon: 

• Cloud Service Automation support ends on March 31, 2023. 
• Hybrid Cloud Management support ends on July 31, 2023. 

We strongly recommend that you migrate to Hybrid Cloud Management X (HCMX)—our next-gen cloud management solution—as soon as possible. 

New Options, Fresh Features with HCMX 

HCMX is available off cloud and, and on cloud as Software as a Service (SaaS). Both versions deliver essential capabilities for cloud management automation. The SaaS version also comes with FinOps features that optimize cloud costs. Highlights include: 

• Versatile spend reports and dashboards that enable cost allocation and showback. 
• Guardrails for public cloud provisioning that keep configurations and spending in check. 

• AI-powered self-service catalog for off-the-shelf public cloud offerings and home-grown services. 
• Highly customizable blueprints and graphical editors that make designing new services easy. 

Two Paths to Better Cloud Management 

Micro Focus (now OpenText) offers freedom of deployment. Choose the path that works best for you: 

1. Migrate to HCMX and remain off cloud, either with a maintenance contract or with an upgrade to a subscription-based model.
2. Migrate to HCMX Premium on SaaS, and let us maintain the solution for you.

An effective migration strategy is essential to your success. Visit our resource page for everything you need to know about migrating to HCMX today. 

Support 

Master your upgrade with the right Support 
Maybe you’re handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access the Cloud Service Automation or Hybrid Cloud Management documentation, support forums, patch downloads, and more. 

Need some reinforcements? Our Micro Focus Premium Support plan enhances your Micro Focus Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers. 
 
Or if you just need some short-term support, Micro Focus Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning. 

Contact our Support Representatives to find out how we can support you. 

Professional Services 

Leave the upgrades to Professional Services 
We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but it´s also a chance to evaluate your long-term strategy for operating the solution either off-cloud or on-cloud. 

Micro Focus (now OpenText) Professional Services can help you seamlessly migrate your existing CSA or HCM solutions to HCMX. We have fixed-price and fixed-scope services. Choose the offering that fits your business needs: 

• Easy Migration to Hybrid Cloud Management X (HCMX) SaaS 

Let us help you with your CSA or HCM upgrade. Contact us for a personalized discussion about your environment.