In the drop-down menu of the ServiceDeskGroup option, it is recommended that Japanese also be displayed in alphabetical order, because our customers use SMAX in a Japanese environment, which brings inconvenience to users
As shown in the figure
Customer reported that Email integration is set up in the use case "Use case 2: Automatically create requests from inbound emails" in the following manual.
During the actual...
TOday it's possible to give access to Person menu to alow users to manage the persons and roles.
But when we give that access they can also see the roles which are configured (even if the cannot update it since they don't have that permission...
Using CIT to connect to SMAX - via Maas connector - does not allow to add attachments, because the "RequestAttachment" collection is not available.
After contacting MF Support the solution was given: In order to have the hidden entities ( RequestAttachments...
We have a requirement where is the title includes multiple fields in concatenate, and with this requirement, 140 characters are not enough for a Title, we would like to increase it more.
We are concatenating it in this way,
my customer have a request, they want group by Entity_Link to Entity_Link
but sometime they can't see they want field.
so, is possible group by any Entity_Link to Entity_Link?
for example, Entity_Link1 it's in tableA, Entity_Link2...
Report a problem feature in SMAX Knowledge Q&A- When an end user reports a problem using this feature it requires someone to log a ticket or add a comment on how to log a ticket. A standard support ticket should be automatically created when an end user...