Idea ID: 2813370

3rd Party Knowledge Base Integration-Knowledge Management

Status : Waiting for Votes
Waiting for Votes
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10 months ago

Knowledge base 3rd party integration is essential for SMAX's virtual agent feature wherein the client will have more options of article/ideas to look into for their concern. With this enhancement, it will be easier for the customer resolve their concern at their level without reaching to level 2 support.