BRIEFLY DESCRIBE YOUR IDEA
Ability to configure the behavior of 'Discussion' Tab
WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)
Reason is because a customer is asking to configure public visibilty by default for all the options. I know it can be do manually, but is one additional click for the agent. Agent usually forgot it and some conversations are missed
SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?
Have it as an additional form where is possible to act with business rules