Idea ID: 1650599

Ability to create field of logical type IMAGE

Status : Declined
over 3 years ago


For offering record, there's a field Image with logical type IMAGE.
We would like to have the same for Actual Service.

Probably other customers have same need for other record so why not to let the possibility to create it on most of our records?



  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Here is an example of usage for us:

    • We are creating alerting with "Knowledge Article" when we have a major incident.
    • Those alerts are collected in a specific Front (dedicated portal)  on which we can see very quickly all major incidents on all our services. This is done with API
    • To facilitate visualisation of the impacted service, we want to retrieve the logo of the service but for Business or Infrastructure service we have not the field IMAGE like we can have for record "Offering". For sur we would need to be able to retrieve the image by API

    This is one concrete example for us but there's probably many other possible use cases.

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team

     a short note about how used, or why needed, might help the community better understand how it applies in their enviroment.