In the SMA-Portal, when users choose a catalog item, and if the item requires an attachment as mandatory, it should exists an option to validate the quantity of attachments.
Benefits / Value
Currently there is no option or rule to validate if a user has attached a file to the request form when selecting one of the catalog items. One common solution is to add a check box and make it mandatory, with a label suggesting to ensure to add an attachment, however the user can pick the check box and continue without adding the attachment. With this feature, all of those requests that require an attachment can be processed. When there is no attachment, the assignee has to contact the user asking for the attachment because he/she hasn't the info necessary to start the processing, taking some valuable resolution time.
In the Catalog Item record could be an option to select if the attachment should be mandatory for all the requests based on the Catalog Item.