Idea ID: 1647413

ability to notify to a group mailbox from smartemail

Status : Delivered
over 3 years ago

This is a common requiement from many customer.  Some assignment group has a group mailbox.  There should be a generic ruleset that would sent notification to this mailbox if define and to all member if not define.  This would avoid tailoring and duplications of ruleset.

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SMA-SM
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  • Actually this request is about SM.  Sorry about the tittle being missleading, but the request is not only about Smart email ticket but any notification you may define.

    When we create a notification via a RuleSet, we should be able to define the recipient as the assignment group mailbox.  Bottom line the request is about being able to define a group mailbox in the assignment table and to have the ability to use it as the recipient in RuleSet.

     

    I hope this clarify the request.

     

Comment
  • Actually this request is about SM.  Sorry about the tittle being missleading, but the request is not only about Smart email ticket but any notification you may define.

    When we create a notification via a RuleSet, we should be able to define the recipient as the assignment group mailbox.  Bottom line the request is about being able to define a group mailbox in the assignment table and to have the ability to use it as the recipient in RuleSet.

     

    I hope this clarify the request.

     

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