Idea ID: 1647413

ability to notify to a group mailbox from smartemail

Status : Delivered
over 3 years ago

This is a common requiement from many customer.  Some assignment group has a group mailbox.  There should be a generic ruleset that would sent notification to this mailbox if define and to all member if not define.  This would avoid tailoring and duplications of ruleset.

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SMA-SM
Parents
  • From Service Manager 9.63 applications, the Assignment groups definition consists of both the Member Group Email field and the Approver Group Email field and you can type a valid group email address. When sending notifications, the system sends emails to this group email address only. Otherwise, if these fields are empty, the system separately sends the emails to each member in the assignment group.

    Note: This function does not support all the Smart Emails with action buttons (such as the Approve, Deny, or Close buttons, and so on). The system separately sends the Smart Emails with action buttons to each member in the assignment group even though you have set a valid group email address in the Approver Group Email field.

Comment
  • From Service Manager 9.63 applications, the Assignment groups definition consists of both the Member Group Email field and the Approver Group Email field and you can type a valid group email address. When sending notifications, the system sends emails to this group email address only. Otherwise, if these fields are empty, the system separately sends the emails to each member in the assignment group.

    Note: This function does not support all the Smart Emails with action buttons (such as the Approve, Deny, or Close buttons, and so on). The system separately sends the Smart Emails with action buttons to each member in the assignment group even though you have set a valid group email address in the Approver Group Email field.

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