Idea ID: 1647413

ability to notify to a group mailbox from smartemail

Status : Delivered
over 3 years ago

This is a common requiement from many customer.  Some assignment group has a group mailbox.  There should be a generic ruleset that would sent notification to this mailbox if define and to all member if not define.  This would avoid tailoring and duplications of ruleset.

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SMA-SM
  • how would customer use a shared inbox of a group?

      • if just sending mail to the group mailbox as a notification which will no further actions, it’s no relationship with smart email. It should be normal email capability
      • If sending mail to the group mailbox which requires approve or other actions, it will be some relationship with smart email since there will be a reply back and we need to handle it in smart email side.