Idea ID: 2775367

ability to specify better Search using fields such as ID=idnumber

Status : Duplicate
over 1 year ago

As per the current scenario, while search the tickets in "Related record" with ID-Number, if the original Incident does NOT have this ID-Number in it’s title or description, then probability of getting the result is very low.

Records are found with Higher Score if ID is included in their TITLE or Description. So we need the ability to search the ticket using field ID=idnumber