SMAX 2019.11 and higher release does not allow Tenant Administrator to modify the person's display information in an Incident or Request Form when Agents move the mouse to hove over the "Requested for" field or press the grid icon.
We would like to display the "Requested for" person's location, phone number, manager's name, and cellular phone when Support Agents hove over the field or press the grid icon. The Support Agents do not grant the permission of accessing administration modules in the ROLE record.
Will the future release of SMAX allow the Tenant Administrator to modify the hove over display format and modify the display of table view when the Agents press the grid icon?
Micro Focus support specialist mentioned that it cannot be done in current releases (2020.05, 2020.08). Thank you.