Idea ID: 2683053

Accepting HTML tags in Description of Ticket - Smart Email

Status : Waiting for Votes
Waiting for Votes
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over 2 years ago

Smart Email (inbound integration - Email to Ticket), users send HTML emails to service desk having Excel content as snap shots in the body of the email.
expectation is description of Ticket(SD) which have complete body of email, meaning displaying excel & image content in the description of the ticket it self.
Currently our system does not accept or display excel or snapshot content in description , it only process text and alignment of description gets messed up making it really difficult for the operator to read.