Idea ID: 2773418

AD mapping cannot sync department

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

Customer is GLP.

They have many people who have same first+last names.

When opening a ticket, it is hard for agent to identify which person is the right one to select.

Currently it is not possible to sync department to SMAX from LDAP, neither location.

It is not possible to distinguish the users.