Idea ID: 1663210

Add a field external reference number to the problemrecord

Status : Declined
over 2 years ago

In the incident record you can enter an External reference number. In the problemrecord there is default no such field. I would like to suggest to microfocus that it should be made the same for both records. Because a problem nowadays is also regularly invested by an external supplier and then you work with external reference numbers for the exchange of information.


  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  •  A user defined field can be used in the meantime. Please vote for this idea if you would also like to see it out of the box. 

    Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.

  • Hi 

    are you able to use on of the out-of-the-box fields for this?