Idea ID: 1681398

Add dynamic fields for knowledge articles that reference to existing tables

Status : Declined
over 2 years ago

Brief Description

As a Knowledge Manager / Contributor, I want to include dynamic values which I reference from existing SMAX tables (like Person/ Location / etc.) so that my knowledge articles will be automatically updated as soon as such an information (e.g. phone number) changes.

Benefits / Value

A typical use case would be: Linking a responsible person in the knowledge article (e.g. with phone number/ email address) and the information will be updated as soon as the responsible person is changed or the phone number/ email address changes.. also applicable for other tables, e.g. Location.

Design details

One implementation option would be to add some kind of dynamic "tag" so that it replaces text within the document. The other option would be the ability to modfy the form layout.


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