Idea ID: 1655322

Add the option to save a draft when filling a service/support request on the Portal

Status : Declined
over 2 years ago

Our end users would like to be able to save a draft of a service/support request while they are filling the required fields, and are not able to continue for any reason, but would like to come back to the request hours/days later. We have long forms that contains 10s of question, and they do not like to need to start all over every time they are timed out or doesn't have all the required information.

They need to be able to save even tought all mandatory fields are not filled.



  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • Hi, this option is one of the top requests we have been getting from our users for the past several years.  Every year it comes up and I really hope this can be reviewed.  Is there a way for me to get votes in from all our users who want this without having them sign up on this idea exchange community? I am literally talking about several hundred power users who want and need this feature.


  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team.