Idea ID: 1661235

Agent Ability to add contact without admin role

Status : Already Offered
Already Offered
See status update history
over 2 years ago

When an agent looks up a user/caller using  Live Suport and the user/caller is not in the system, there needs to be a way to add that user/caller and create a ticket for that user. 

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  • Thanks for submitting this idea! It appears that the required functionality already exists in the product. Check here:

    - see the “Run” use case from the  Jan 17, 2018 Request Management PF session here

    - see “Using offerings to create or update person records” in the Configuration Guide (see the pdf version, here