Idea ID: 1633361

Agent can create a Request without write any title

Status : Declined
over 3 years ago

BRIEFLY DESCRIBE YOUR IDEA

Agent can create a Request without write any title. Very similar compared how we can create a Request with the Portal

WHY IS THIS IMPORTANT? (WHEN USED, BY WHICH ROLE, FOR WHAT BENEFIT)

Speed up with form compilation by Agents

SEPARATE FROM *WHAT* THE IDEA IS ABOUT, DO YOU HAVE THOUGHTS ON *HOW* IS COULD BE DESIGNED?

Because with the Agent Interface we can't (and don't want) to title the Request with the Offering Name we might take part of the description without tags

 

NewRequest.jpg

  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • I think we need to always have the title field on both the portal and the agent.   Otherwise the queue lists are hard to use as they all end up with the same title and you can't differentiate between the requests.   I don't like how the portal puts default title of "Text from image" when using the portal as shown above when submitting an image with no text input.


  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be reviewed by the product team.