Idea ID: 2742715

Agent logon, bypass dashboard

Status : Delivered
over 1 year ago

During the agent log-in process the user is directed to the Dashboard where numerous reports are then run and displayed per user.

The large number of dashboard items and users combined has a high hit/impact on the performance of the system.

From our experience and discussions with customers, the users are generally not interested in this information during the log-in process.
Required is a way, at tenant level, to bypass the dashboard and users go to either a more generic Welcome screen or directly to the Requests page.

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SMAX