Idea ID: 2751015

All individual ESS users will be able to accept/reject resolution of other users

Status : Waiting for Votes
over 1 year ago

Hi Team,

Exact requirement is below.

1.I created support ticket.it's assigned to xxxgroup.

2.xxxgroup provided solution and resolved ticket.

3.It will come to me and ask Accept/Reject provided solution.Here inplace of my absence any care user will accept/reject this solution?or it is possible only to me(Ticket created user)?

4.All care users have only " Self-service user " access.

Best Regards,

 

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