Idea ID: 1625883

Allow configuration of list of fields that are copied when creating a new record from another record

Status : Under Consideration
Under Consideration
See status update history
over 3 years ago

Briefly describe your idea
Allow configuration of the list of fields used during record creation e.g.,  "Create incident from record". Custom fields should be able to be selected.

Why is this important, when it would it be used
Custom field on Request and Incident; value should transfer when support request is escalated to an incident, or 'create incident from record', change from an incident, or problem from incident

If you were designing the solution, how would  you do it?
For all entity types. If we have the capability of defining this mapping as administrators, it would be very helpful.

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