We wish to expose Knowledge Management to a large base of non-technical users.
By way of introducing this to our customers and initiating an effort to get our customers to engage in "self solving" of their computer issues, we wish to have a "LARGE", attention getting icon for Smart Search.
This icon needs to be placed on the main Form body of our ESS Home Page, along with other icons that we have for major topics.
When our new large Icon located in main body of form is clicked, data entry form should open (in main form body to allow entry of search criteria. This data entry box should behave exactly as the current (and obsure) Smart Search located in the tool bar behaves.
Please explain how to do this, or provide unload.