Currently it is impossible to update the Actual Service, Service Components or System Element CIs coming from UCMDB into SMAX via a CSV import command. However, the very obvious use-case is to add the 1st, 2nd, 3rd line support groups; to the Service CI, because this data does not come across from UCMDB. And then Owners can normally be set by a Rule, but these CI types don't support Enrichment Rules for the moment.
Updates on CSV import are only supported on a small selection of record types (device, license, infrastructure & peripheral, person, group). See: 1700_Admin/plfrmImportData.htm
This happens to be the same restricted list for Enrichment Rules. See: 1700_Admin/emEnrichmentRules.htm
The business case during migration is very obvious:
- When you start with thousands of services, currently someone needs to go and update them manually
- Or someone needs to write a Connect-IT, OO or other application script using REST-API.
- Importing a CSV file with the Groups would be much much easier and internal to SMAX.
The business case during maintenance exists too:
- Every reorganization requires shuffling groups in potentially hundreds or thousands of Service related CIs
It would also make the tool much more consistent if you could do update-imports and enrichment rules on all types of SACM entities: Actual Service, Service Components or System Element CIs.
If you agree, please vote for this!
Ben Rabau (for a Dutch Customer)