Idea ID: 2765145

An option not to log content/changes to content in selected fields in discussion log

Status : Waiting for Votes
Waiting for Votes
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over 1 year ago

When working with sensitive information, we see a need to be able to prevent logging content/changes to content in fields containing sensitive information in the SMAX discussion log. A use case might be as follows:

Social Security Numbers, health information, sample number from lab systems etc.

This information might be used to identify a single patient and is thus regarded as sensitive information. A "no-log"-option on such fields would help us remove this information when closing a ticket and would also prevent information on the field content to be written to the discussion log.