Idea ID: 1631898

Archiving function

Status : Delivered
over 3 years ago

What: Facility to safely archive and delete old tickets from the SMA-X Tenant (all types: Requests, Incidents, Problems, Change, etc.).

Why: Old tickets which have been closed for a long time are of limited or no value, but put unnecessary load on the database and forces users to use more complicated searches. It is best practice to keep an ITSM system lean.

How: The tickets (and all related records such as comments, audits, emails, etc.) are selected for archiving based on their maximum closure time (e.g. 3 years), are then first saved or exported somewhere, before being deleted from the SMA-X Tenant.

Tags:

Labels:

SMAX
Parents
  • Hello!

     

    What is the current status for this feature? GDPR data retention requirements, which came into force on 25 May 2018, mandates that this must be also a very standard feature if any ESM solution.

     

    We have already lost cases because SMAX lacks data retention.

Comment
  • Hello!

     

    What is the current status for this feature? GDPR data retention requirements, which came into force on 25 May 2018, mandates that this must be also a very standard feature if any ESM solution.

     

    We have already lost cases because SMAX lacks data retention.

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