Idea ID: 1642550

As a Smart Ticket consumer, i want to get suggestion based on existing mandant configuration

Status : Waiting for Votes
Waiting for Votes
See status update history
over 3 years ago

Benifit: serve custom who enable mandant to get prediction result based on configured security right, and improve efficency and productivity to solve incoming tickets.

 

As Smart Ticket Admin, I can

-Configure (Add/Delete) value(s) of defined mandant field to specific smart ticket task

-Train smart ticket task for specific value(s)

-Test smart ticket task for specific value(s)

-Tune smart ticket task for specific value(s) based on testing result

As an Agent, I can

-Add closed ticket to tuning candidate of specific value for all affected smart ticket task

As an End User, I can

-Submit smart ticket request with prediction field auto-filled according requestor’s security right (merge configured all security groups right of requestor)

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team