Idea ID: 1643414

Automatically assign Assignee/AssignmentGroup for new incoming ticket, based on skill set, workload

Status : Under Consideration
Under Consideration
See status update history
over 3 years ago

Benifit: Speed up business process of resolving ticket.



As an Agent, I can

-Handle assigned ticket , which is planned according skill set and workload of agent

As an End User, I can

-Submit a ticket, and get assigned qualified assignee directly


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