Idea ID: 2773585

Avoid user option creation in the virtual agent. why we have to create again user options in VA?

Status : Waiting for Votes
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over 1 year ago

Use Case Details:

We need to create a conversational Virtual Agent request to be able to fulfill it based on a conversation with the VA that will ask the user different questions based on the user options of the offering.

 

Current behavior:

we have created an offering with different user options:

1.jpg

But in the Virtual Agent side, when we configure the conversation, we need to create again the user options (this is a duplicate work because we created them before in the offering)

2.jpg

 

Expected behavior:

We need to be able to link Virtual Agent user options to the Offering user options directly, avoiding duplication.

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