Idea ID: 1679261

Be able to create a Service Request from a Service Request

Status : Declined
over 2 years ago

In the Service Request, we are not able to create another Service Request and link it to the parent record.

the use case is the following : the requester sent an email with several topics (a new pc and an application acces for instance). the analyst need to create 2 sub requests from the original request and link them to the original. 

I am able to do it using a Business rule or a task with Create new related record with relationship
Request caused by request. But I am not able to do it manually.

Solution : add this option in the More button from the Service Request

 

 

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