Idea ID: 1655715

Bigger field for task description and adding the rule

Status : Declined
over 2 years ago

The task desciption field is to small. We need to enter more data into the field.

The field for adding business rule is to small as well. It won't let you make long conditions. 


  • Thank you for your idea. At this time, your idea hasn’t received enough community support and doesn’t align with our priorities so we are closing this idea. But we may review this again in the future. Thank you for your support and continue posting & voting on ideas to help make our products better.
  • This is absolutely critical for tasks to be useful. I was just talking about this with a couple of Service Anywhere (soon to be SMAX) customers earlier this week at the ITOM Customer Success seminar in London, and we all agreed it is a pain point.

    The nice thing about SMAX is that you can now at least add new fields to tasks, so as a workaround I have added a rich text field, added it to the forms and we just put some sort of text in the old description field to keep it happy, but it's not ideal, and would be much better if the existing Description field was just made rich text with no limit on size.

  • Thank you for sharing your idea! It’s open for comments and kudos, and we’re looking forward to input from the community. Once there is enough community traction, it will be further reviewed by the product team